【买家各种不回复邮件的应对方法】
之前经常发email客户都不回复，但自己发了几份跟踪邮件就词穷了，不知道说什么，现在有了这些，应该会好很多。
分析下原因，一般情况下我会再写封追踪信给他:
Hope you are fine， my friend.It is regret that I haven't receive any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we don't want to lost a good customer like you!If there is anything we can do for you， we shall be more than pleased to do so. Hope we can build good cooperation with your.
如果客人还没有回信，一周后再问客人不回信的真实原因.(一般情况，70%的客人会告诉你他的原因)
Glad to contact you again!Have you kindly check my offer? Hope they are workable for your market! Sorry that we still don't receive any information from you. I would apprreciate for your any comment about our offer， including price， quality， sercive. No matter if it is positive answer， It is great help for us to meet your requirement.Waiting for your favorable reply soon!
之后的日子里，可以尝试新产品的报价，刺激下客人的神经.
我通常是这样写的：good day!my quotation of digital photo frame you might have received and co*nsiderated. could you kindly advise your comments at your earlier convenience?if the products is not your are expecting，pls advise me your details requirement， i will re-offer asap.i am of service at any time!
但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在．我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的：
Dear ***，Wish you have a nice day!May I ask whether you have received my quotation?Now I am sending it again，if you have any other ideas.Please feel free to contact me.We will do much better if you can give any advices to us.I am waiting for your reply ASAP.Best regardsWennie．
但是，想成功可不是容易的事情．
dear sirhave you received our quotation of ...， if you have any further question，please don't hesitate to contact us.we are waiting for you comment about our quotation.we hope that we can establish a good business relation*ship with you in the nearest future.your prompt reply will be appreciate.
回复A：直接去函敦促 Dear Hugo Chu， Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 ， and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship! Best wishes ! Kevin
回复B：先写邮件问清情况。本人觉得先写邮件问清情况，简单的询问，如HAVE YOU RECEIVED MY P/I， IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.....如客户没回复，那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。
Dear Sir， Good morning! Hope you have got a wonderful weekend! For several days no news from you， my friend. Now I am writing for reminding you about our offer for item of **** dated ****** according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future. Looking forward to your prompt respon*se， Thanks and best regards， Yours Faithfully Kevin
回复C：如果仍然没有回音的话，可以在一、两个月后再写一封信。 Dear Sir， Now I am writing for keeping in touch with you for further business. If any new inquiry， welcome here and I will try my best to satisfy you well with comptetitive prices as per your request. By the way， how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards， Kevin
客户接待中的注意事项
之公司篇
很多工厂的老板或者老板娘认为拿不到业务，主要是业务员能力的问题。巧妇难为无米之炊，纵然工厂已经有产品这个”米”缸。至于业务员能不能做一顿色香味俱全的大餐，那是一个团队的努力劳动的。
1.交通工具
不管是BENZ，BMW豪车还是五六万的车，接客户之前是不是可以清洗干净。然后放上饮料如小瓶矿泉水。
2驾驶之道
很多公司的驾驶员都是老板自己或者老板的亲戚，很多时候业务员提醒他，还会得罪驾驶员。
其实经常来中国的老外都知道中国的驾驶员是很不守规矩的。他在你车上经常会冒出：CRAZY D_NG。
在国外，他们行人走人行横道。而驾驶员也是很守交通规则，不闯红灯，在拐弯或者小路口都是放慢速度。也不会插队。
3.样品间
样品间的产品摆放是很有讲究的，而且行业不一样，所以根据行业特点来放产品。但是其中一些细节也需要注意的。
1) 祥品，尽苗使用自己公司包装的样品，不要把客户的包装放在上面。欧美客户尤其是OEM的客户，都是有保密协议的。如果你把这些样品放在样品间，那么那个保密协议就是一纸空文。如果遇到你客户的竞争对手，他很有可能就不从你这里下单。
2) 样品间在客户来之前是需要打扫干净，通风。尤其是雨季，不通风的样品间是有笱味的。
3) 关于样品间，个人觉得，除了样品，还应该隔开几个小的谈判间。曾经在萧山一家公司见过他们样品间隔个三个小间，而且三个小间都有客户在谈生意。这样互相不干扰。
4) 样品间，还应该有一个小厨房(里面只要有冰箱，咖_，饮水机，消毒柜等就可以了）
-冰箱：是因为老外喜欢喝冰镇饮料。S国外还是可口可乐为主，还有零度可乐，而且很多老外就是喝无糖可乐。
-咖啡机：简易的咖啡机很便宜。咖啡粉，别担心买不到啦，如果不知道品牌，那就去星巴克买吧。
-饮水机：因为现在的工厂一般都是工业区，有的老外其实蛮害怕污染的，所以饮用水他们会放心些。
-消毒柜，他的作用没什么好解释的。
如果没有饮水机，瓶装的水也可以。当然准备好杯子就更完美的。很多发达国家的客户，他们的TABLE MANNERS还是很好的，即使再口渴，也会把水倒在杯子里喝。
5) 有的公司会准备很多新鲜水果什么的。但是，无论是苹果，梨还是橙子，都是整个放在盘子上，你这是要客户拿着咬么？我想很多客户都是不会伸手去拿的。回头客户走了，也觉得蛮浪费的。
4.车间的洗手间
很多公司的办公大楼都是很豪华的，但是他们的车间的洗手间，确实有些寒酸。话说人有三急，很多客户都是在车间参观的时候说要去洗手间出来之后，嘴里不停的说着：DISGUSTING。
在客户来之前，公司是否可以事先通知下车间打扫下卫生。
5小孩
有些小的工厂，工人的小孩在寒暑叚或者放学后都会去厂里找自己的爸爸妈妈，有的甚至在车间写作业。乖巧的孩子还会帮妈妈包装。
去年我们的vip来工厂，那天工人的小孩在车间里帮妈妈封外箱。vip以为是童工。我当时和他说:UFE IS NOT EASY. AND SHE IS A GOOD GIRL. SHE WANTS TO HELP HER MOTHER TO EARN MORE TO FEED THEIR FAMILY.因为客户是做给美国超市的，他后面一直盯著，以后车间不能有未成人在那里做事。
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